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Frequently Asked Questions


Do you use templates of web sites for design?

Definitely not!  We do custom designs that are unique to each client.  Companies that are using templates actually cost as much or more than our sites but are not hand-coded, are not uniquely customized, and are not efficient.

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Is there a set payment schedule for services?

Hosting services are billed once a year in January, but application and web development projects are billed at the time of delivery.  Generally a deposit is required, but the actual amount and schedule of payment are flexible and are based on the agreement reached by the client and NewlightSoftware.com.

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Is it easy to move my web site to your server?

Usually the process involves having us set up a mirror site on our server that the client approves prior to the actual switch-over.  It is very helpful if the client has a copy of their web files, but it is not usually necessary.  If the client does not have their files and the site is fairly simple and static, there is still no charge to set it up on our server, but if it is dynamically generated and requires a lot of programming set up fees will apply.  After the client approves the mirror site, the company which maintains records of the DNS servers for that site must be updated.  It usually only takes a few days for these updates to propagate throughout the Internet, and at this point the change can be considered complete.

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Do you do development other than in a web environment?

Definitely.  We can program custom software solutions for billing systems, scheduling systems, database migration, data management systems, etc.  We can enhance or maintain existing systems or follow the project lifecycle from start to finish.  There are a variety of platforms we support.  Contact us for more information.

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If we host with you, who maintains our web site?

We do.  There are a lot of hosting companies available for people who wish to maintain their own web sites, but we are here to help people who want to have professional software engineers maintain their site.

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Will you be available to maintain my web site in a timely manner?

NewlightSoftware.com is committed to the highest standard of customer service.  Clients having a problem are encouraged to call anytime to get assistance with any business needs they may have.  A list of clients is available to anyone wanting to consult with previous customers regarding our level of customer service.

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How much does it cost for a web site?

Fees vary depending upon how much work is involved in creating the site.  Some clients have most of their materials prepared in advance and this reduces the cost of development.  Sites that utilize complex forms and dynamic reformatting cost more than simple, static sites.  Check out our Fees page for more information.

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Will my web site be secure?

Yes.  We can provide layers of secured access and data transmission.  There is more information about this on our Web Design page.

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Can we see statistics about our site?

Yes, we can provide formatted reports that show access statistics for your site.  The cost associated with this varies with the complexity of the report, but it is quite reasonable.

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